IRCTC Tatkal Waiting List queries resolved

Below I am pasting a mail I sent to IRCTC and also the clear reply I got from them. I am sure most of you would have faced below queries regarding Tatkal Waitinglist tickets under IRCTC:

Hi,

I would like information on below cases (as the same is not clearly mentioned on IRCTC website):

What does ticket status CKWL stand for? I understand this is for Tatkal Waiting list. Please confirm / correct me.

What are the cancellation terms for Tatkal Waiting List?

If a passenger cancels the ticket, will the entire amount excluding Rs 20 be refunded?

If the ticket is dropped by Indian Railways due to non-availability of seats at the time of chart preparation, will the entire amount excluding Rs 20 be refunded?

How differently is the clearing of a Tatkal Waiting List ticket treated compared to General Waiting List tickets if a General confirmed ticket is cancelled?

I understand that only a cancellation of Tatkal confirmed ticket would ensure confirmation of Tatkal Waitlisted ticket. Is this true?



Kindly provide the replies. Also, I would suggest inclusion of above clarifications on the IRCTC website as lot of internet users seem to have the same doubts and a lot of posts are seen online regarding the same.


Reply from IRCTC:

Dear Customer,

With regard to your mail, we would like to inform your query step by step as given below: -


a) CKWL is stands for tatkal waitlist .

b) Charges : - As per Indian Railway rules in case of waitlisted ticket including tatkal ticket, cancellation charges Rs. 20/- per passenger shall be deducted and rest of the amount including tatkal charges will be refunded to the same account from which the amount is being paid.
c)It is true that cancellation of Tatkal confirmed ticket would ensure confirmation of Tatkal Waitlisted ticket.

Thanks & Regards,
Megha
Care@irctc.co.in
www.irctc.co.in
011-39340000